AZ-AC.COM does not offer refunds once you have received confirmation that the order has been placed with the manufacturer.  Any returns for warranty or shipping damages must be directed toward the manufacturer.  You may register your warranty for your product with:

          Mr. Cool: www.mrcool.com/warranty-registration/

Shipping Costs for Returns:

Any shipping costs for the return of a product will be at the customer’s or manufacturer’s expense.  AZ-AC.COM covers only shipping costs for the original purchase to the customer.

Need further assistance?

Contact us at info@az-ac.com for questions related to refunds and returns.